What is a pre-authorisation hold?
A pre-authorisation hold is a standard banking practice which places a temporary hold on funds when you add a payment method or request a trip with us. This allows the bank to confirm the payment method is valid and you have sufficient funds. This has become common practice for all companies who accept digital payment.
Your bank need to check that we can take payment from the credit/debit card attached to your Pro Cabs account, so your bank has placed a temporary charge for the estimated fare on your card*. No funds are debited/removed from your account.
What does this mean?
- A temporary charge/hold (“pre-authorisation”) means we have reserved the estimated fare amount to confirm your account can cover payment for the fare*.
Why we do this?
- Your bank will release the temporary charge once the trip is completed, or the taxi request is cancelled.
- The actual charge for the fare will be applied to your account after you complete your taxi journey.
Each bank handles pre-authorisation differently, and may not release the reserved amount for several days. It may appear that you have been charged twice, but you have not been. If the amount has not been released after 7 days, please contact your bank
Please email us at firstname.lastname@example.org if you have further questions on any of the above and our customer care team can assist you.
A pre authorisation hold is a standard banking practice which places a temporary hold on funds when you add a payment method or request a trip with us. This allows the bank to confirm the payment method is valid and you have sufficient funds. This has become common practice for all companies who accept digital payment.
Pro Cabs is not charging your credit card. A pre-authorisation is a security guarantee for payment only and isn’t actually debited from your account.
The pre-authorisation hold varies depending on your individual bank but will usually take 3-5 working days to clear from your account. If you want to query when the hold will be removed we advise that you check with your bank.
Before a hail request is executed, Pro Cabs will pre-authorise the estimated fare amount on the customer’s credit card based on the passenger’s destination.
The pre-authorisation hold does apply to both debit and credit card.